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StorageMart

125 S 13th St, West Des Moines, IA 50265

Office Hours
MON - FRI9:30am - 6pm SAT9:30am - 5pm SUNClosed
Gate Hours
Daily6am - 10pm
Google Reviews
rating 4.7
Write a Review

Jeff Neumann

2 years ago
rating 5.0
Very clean units, competitively priced and helpful staff. Easy access from anywhere in West Des Moines. The manager was very pleasant and helped me by offering a credit to my account when I closed out - wasn't necessary at all, but was greatly appreciated. i would definitely recommend this location to others.

DW Golay

3 years ago
rating 5.0
I was able to rent the unit online. When I went to take possession of the unit at their location in West Des Moines, Iowa the manager took me to look at the unit to make sure it was what I needed before we finalized the agreement. They also sold the different packing & storage accessories like boxes, tape blankets & locks at reasonable prices. So I didn't have to go shopping for supplies. Monthly billing has been easy too. All electronic, quick & precise. Great experience so far. 3 months & still going.

Nathaniel Obinwa

2 years ago
rating 5.0
Just nice ppl and good service

Richard Crandall

3 years ago
rating 5.0
i have had a unit here for 3 years. I am extremely satisfied. The office staff are friendly and helpful.Security is top notch and the grounds are well kept both summer and winter. 24 hour access is very helpful as I cannot always get there during business hours.

Jim Leggott

4 years ago
rating 5.0
Staff very friendly and helpful. Answered all questions and gave very good suggestions.

S.H. Brown

4 years ago
rating 5.0
I have had a storage space here for many years. I have always found the facilities clean, snow plowed, and gates in working order. The office staff is very efficient and friendly. A well run business.

Katie Smuck

4 years ago
rating 5.0
I have been with StorageMart for about 6 months and so far have had a great experience. The staff are very friendly and helpful. The unit was clean and in good condition. It is a little expensive, but competitive to other companies in my area.

Brandon Tiffany

3 years ago
rating 5.0
Friendly and knowledgeable staff. Able to satisfy all of my storage needs with easy access to my unit. Would definitely recommend over other storage companies.

Michael Christl

2 years ago
rating 5.0
Wonderful service from the young lady from San Diego - she knew every detail and procedure necessary for my company (headquartered out of state) to rent a unit at their location. Wish more employees at any number of businesses were more like her. Definitely recommend this facility - clean, secure, central location with helpful and knowledgeable staff.

Jassey Thomas

2 years ago
rating 5.0
I worked with Aschlei and she provided such an excellent experience. It was my first time storing with this company. She was through with the lease and made sure I understood everything and answered all my questions! It was a quick and easy process and I attribute such great customer service to her. Thanks again Storagemart, please continue to have great associates like Aschlei in the company!

Paul Vanderburgh

2 years ago
rating 5.0
I rented two large storage units today being assisted by the branch manager, Aschlei. She presented a most positive, courteous and helpful customer service experience. I intend to be a Storage Mart customer for a long while.

Travis Larsen

2 years ago
rating 5.0
The management at this facility is excellent! They are very attentive to any needs and are great to work with!

Sheri Burke

2 years ago
rating 5.0
Excellent Service! i was able to pick the right unit and location for me by phone. The units are easy to get to, competitively priced, and secure.

Tiger Hobbes

2 years ago
rating 5.0
Friendly service staff. Great rates. Clean, easily accessible storage units. I travel frequently and use storage services regularly; this location is one of the better facilities I've used in the area.

Henry

1 year ago
rating 5.0
This place is one place I will recommend to anyone. Words can't explain enough about how i appreciate the staff there mainly (Ashley) but the others were awesome as well..When i went threw financial trouble, surgery, trap out of town and all, they wasn't just another money hunger business, they made my problems theirs and work with me. Thanks can't be enough!! Love you guys!

Rhonda McCoy

1 year ago
rating 5.0
Excellent service provided at Storage Mart in West Des Moines. I am super impressed with how friendly and professional Aschlei is.....

Angela Rose Marie Nemmers

11 months ago
rating 5.0
Ashley and Diane, very accommodating, understanding, and lessening of my personal stress level on moving day. Storage Mart employees at 3 different stores in Des Moines area synchronized my move on Wednesday. VERY pleased and grateful. Prices are splendid also. Move in SPECIAL going on currently

Angela R. Nemmers

11 months ago
rating 5.0
3 managers assisted in my booking and securing unit that best suited my needs and location of unit if reserving unit for yourself, let the managers know you were referred by Angie Nemmers -google map guide/reviewer thanks

Kim Froehle

9 months ago
rating 5.0
Very good people here!

Mary Frank

5 months ago
rating 5.0
Clean storage unit, friendly and helpful staff. They were just what we needed when getting ready for our move.

Neela Soukrasmy

2 months ago
rating 5.0
I used the website to rent a unit & it went well. I went to the location I'm renting from & the service interactions was absolutely fun. We accomplished what I was looking to complete on the first visit. I went in for a second time for them to show me the ropes & it was easy! Both girls were awesome to talk with & I hope I receive the same service while I'm with Storage Mart in the future!

Richard Hoffmann

1 month ago
rating 5.0
After nearly 4 1/2 years of impeccable service I was finally able to empty my storage unit. I donated nearly everything to a family who had nothing only to have an issue with staff at this site. But it was Corporate that made everything right as life is not about perfection but rather the opportunity to reverse negativity and truly make a difference for others. Kayla was awesome! Thank you! PROMOTE! PROMOTE!! PROMOTE!!!

Glenna Walker

1 week ago
rating 5.0
All the staff I worked with were helpful and friendly. I received a great deal when I needed to store my vehicle in the middle of the month, thanks to the knowledgeable agent-over the phone in less than 5 minutes. I will definitely go to Storage Mart for any storage needs in the future!

Amber Ford

3 years ago
rating 4.0
I was with Budget Storage for years and always had good service. I was not sure of the take over, but so far so good. I feel that the prices are much higher and the services aren't all that different. The staff are very friendly and the facility is always clea!n. I can't ask for much more than that

Amanda Wittmaack

4 years ago
rating 4.0
StorageMart is convenient, as well as secure. I've been storing items there for about a year now, and haven't had any issues. They may not answer the phone when you call, but if they don't, they get back to you quickly. They are very helpful - and I would recommend using StorageMart!

Anthony Samuelson

4 years ago
rating 4.0
I have had a storage unit at StorageMart for a bout a year now. The ability to access the unit at any time is something that not all storage companies allow. The ease of access and the cleanliness of the facility led us to StorageMart and we are very happy with the unit and the facility.

Michele Small

3 months ago
rating 4.0
They do the best they can I do think they should have a preferred due date

M. Smith

8 months ago
rating 1.0
I chose the West Des Moines Storage Mart for three reasons: it was in an area I deemed safe; it was relatively close to where I would be staying; they offered a climate controlled environment, which was a prerequisite in selecting a storage facility. Little did I realize, Storage Mart is in close proximity to a cement factory, something I was not told upon renting the storage unit. The factory is located just South of the Storage Mart facility. Its tall, concrete, silo-like structure looms in the distance. This factory would prove detrimental to my belongings. Upon moving my belongings out of Storage Mart, I discovered that my personal effects, including restored, 1930s and 1940s art deco furniture, was covered in a layer of powder. To make matters worse, my furniture was also water damaged due to leaks in the Storage Mart roof. In addition to the daily dust from the cement factory, I discovered, quite by accident, that the storage unit directly across from mine was being used as a mans personal woodworking shop. Much to my amazement, this man had lights, tables, power tools and electric saws. And sawdust everywhere. Needless to say, over the course of time, I paid a great deal of money to rent Storage Marts largest, climate controlled storage unit, only to have expensive and rare antiques ruined. Being from the East Coast (Boston), it never crossed my mind to ask the Storage Mart manager about nearby farms, plants and/or factories. Or woodworking shops. Had I been made aware of the neighboring cement factory, and the high amounts of dust it releases into the environment, I would have selected a different facility in a different part of town.

Dave TheFisherman

5 months ago
rating 1.0
I just left the gate my code wont work and I have two choices now do I wait for their bankers hours of 9:30 am to open and miss my weather window for my trip. Do I just take off but then the vehicles I got the two units for are worthless for me. Yes I love wasteing money this is utter fraud as I paid for a service they can't provide me with. I will be demanding my money back or just inform american express this company has committed fraud as they did not follow through with our little contract! I spent 2 hours at the gate trying my code over 100 times that has worked before but not tonight and there is noway of cantacting them...
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rating 1.0
1 Review
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Smith And Company -.

8 months ago
rating 1.0
I chose the West Des Moines Storage Mart for three reasons: it was in an area I deemed safe; it was relatively close to where I would be staying; they...
  • 24 Hour Cameras
  • Climate Control
  • Online Bill Pay