Online Privacy Policy

5 Star Storage has prepared this Online Privacy Policy to describe the types of personal and non-personal information collected through its Web site, the use of such information, and to whom and under what circumstances such information is disclosed. By using our Web sites, you signify your assent to this Online Privacy Policy and to our Web sites’ Terms of Use policy. If you do not agree to the terms of this Online Privacy Policy or our Web sites’ Terms of Use policy, please do not use the Web sites. 

Protecting Your Personal Information

We want to address any questions you may have about 5 Star Storage’s online information practices. For that reason we have adopted and posted this online privacy policy. If you have questions or concerns regarding this policy, you should contact 5 Star Storage at the following address:

  • Email:
  • Mail: Solana Beach Storage
  • 545 Stevens Avenue W
  • Solana Beach, CA 92075

Privacy Policy Updates

Due to the Internet’s rapidly evolving nature, 5 Star Storage may need to update this Privacy Policy from time to time. If so, 5 Star Storage will post its updated Privacy Policy on our Site along with a change notice on the Site. 5 Star Storage may also send registered users of our services a notice that this Privacy Policy has been changed. 5 Star Storage encourages you to review this Privacy Policy regularly for any changes. Your continued use of this Site and/or services and/or your continued provision of personally identifiable information to us after the posting of such notice will be subject to the terms of the then-current Privacy Policy. 

Information Collection 

You can generally visit our Site without revealing any personally identifiable information about yourself. However, in certain sections of this Site, we may require you to submit your personally identifiable information to us and we may invite you to submit questions, comments and request information. 

Due to the nature of some of our services, you may provide us with personally identifiable information such as your name, email address, username, password, address, phone number, and other contact information that you voluntarily transmit with your communication to us. 

Information Use 

We may use your personally identifiable information to deliver our services or information you have requested, verify your authority to enter certain password protected areas of the Site, verify that you are a customer or prospective customer, send you information that you have signed up to receive, notices about our products and/or services that you have used or that may be of interest to you and notices about events, and improve the content and general administration of the Site and our services. 

If you are a user of our services, we may use your personally identifiable information to provide the services to you. 

Children’s Privacy

5 Star Storage recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Neither our Site nor our services are intended for children under the age of 13. 5 Star  Storage does not target its services or this Site to children under 13. 5 Star Storage does not knowingly collect personally identifiable information from children under the age of 13. 


We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. 

On our Site, we use session cookies to make it easier for you to navigate the Site by remembering your locale preferences and to improve and track the overall Site experience. For our Site, we set a persistent cookie to authenticate your login and authorization to use the services. Persistent cookies enable us to track, store and target the interests of our users to enhance the experience on our Site. If you reject cookies, you may still use our Site, but your ability to use some areas of our Site may be limited. 

Third Party Analytics Tools 

Beyond the personally identifiable information you voluntarily provide to us, 5 Star Storage utilizes analytics tools including third party technologies, such as Google Analytics, to collect non-personally identifiable information utilizing cookies. Certain types of information, including geolocation, device type, onsite website usage and behavior, demographic data, and purchase history, is collected and aggregated across 5 Star Storage Site users for our analysis and advertising efforts. 

5 Star Storage uses Remarketing with Google Analytics and Google Adwords to display relevant advertisements to users who have previously visited our Site. Referred to as remarketing or retargeting, 5 Star Storage may utilize previous session information to serve display advertisements to you on the Site and based on such session information Google may set a cookie and serve ads to you on third party websites on the Google Display Network. Third party vendors such as Google may display 5 Star Storage ads on websites across the Internet. Aggregated user data may be utilized to create remarketing/retargeting “lists,” or groups of users with similar onsite behaviors or demographics. 

5 Star Storage also uses Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting and Interest-Based Advertising to display advertisements to users based on their inferred interests and demographics. 5 Star Storage does not run interest-based advertising campaigns that collect personally identifiable information. 

Users may learn more about Google Analytics use of cookies by visiting the Google Privacy and Terms page at You may opt out of being tracked by Google Analytics by:

i) Turning off cookies in the preferences settings in your browser

ii) Downloading the Google Analytics opt-out browser add on available at: 

iii) Opting out of user interest and demographic categories in the Settings for Google Ads feature to manage or opt out of Google interest based ads at: or

iv) Managing cookies used for online advertising across multiple companies at the US-based Network Advertising Initiative at

This website uses a third-party analytics tool, to track page content and click/touch, movement, scroll, and keystroke activity. You can opt-out. 

Aggregate Information 

The Site may track the total number of visitors to our Site, the number of visitors to each page of our Site, browser type, IP addresses, External Web Sites (defined below) linked to and other aggregated data collected through our services and we may analyze this data for trends and statistics in the aggregate but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to analyze trends, administer the Site, track users’ movement, and gather broad demographic information for aggregate use. 

Disclosure of Personally Identifiable Information 

We may provide your personally identifiable information and the data generated by cookies and third party analytics tools and the aggregate information to the vendors and service agencies that we may engage to assist us in providing our services to you. For example, we engage with CNG Digital Marketing to assist us in creating and hosting this Site. 

We will disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation or other government authority or to assist in any investigation, to protect our or our users’ rights or to enforce our terms of use. We will not sell your personally identifiable information to any company or organization except we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization in which 5 Star Storage participates or to a purchaser of all or substantially all of 5 Star Storage’s assets to which this Site relates. 

Links to Other Web Sites 

5 Star Storage has established relationships with other companies in order to offer you specialized services. Access to these other companies is available by means of links to their Web sites from our Web site. We provide these links as a service to our users. We do not sponsor or endorse these other Web sites. We are not responsible for the content of any other sites since we do not own or control these other companies or their sites. 5 Star Storage is not responsible for their privacy practices, their Terms and Conditions (Terms of Use), or the content of their Web sites. Accordingly, 5 Star Storage recommends that you review the privacy policy and Terms and Conditions (Terms of Use) posted on any Web site you access from our Web site. 


We may employ industry standard procedural and technological measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. 5 Star Storage may use, without limitation, firewalls, password protection, secure socket layer, and other security measures to help prevent unauthorized access to your personally identifiable information. 

Notice to European Users 

This Site and the services on this Site are targeted for users in the United States of America. Any information you enter on this Site may be transferred outside of the European Union to the United States of America which does not offer an equivalent level of protection to that required in the European Union. In particular, you are advised that the United States of America uses a sectoral model of privacy protection that relies on a mix of legislation, governmental regulation, and self-regulation. Article 26 of the European Union’s Data Protection Directive (Directive 95/46/EC, 1995 O.J. (L 281) 31) allows for transfer of personal data from the European Union to a third country if the individual has unambiguously given his consent to the transfer of personal information, regardless of the third country’s level of protection. By using this Site or the services, you consent to the transfer of all such information to the United States of America which may not offer an equivalent level of protection to that required in the European Union and to the processing of that information by 5 Star Storage on its servers located in the United States of America as described in this Privacy Policy. 

Refund Policy 

Refund Policy All rent is due on the anniversary date. If you have not completed a vacate form and/or there is still a lock on your unit as of the anniversary date, full rent is due for that month. Rent will be pro-rated for move-outs only if notice is given at the time rent is paid in advance of the due date. If the tenant moves out mid-month without giving that prior notice, the tenant agrees to pay a full month’s rent. In the event your account is overcharged due to an entry error, 5 Star Storage will refund your account within 24 hours of being notified of the discrepancy. 

Copyright Notice 

Copyright & Trademarks All materials on the website, including but not limited to design, text, graphics and content are copyrighted property of 5 Star Storage and Proptech, Inc., All Rights Reserved. You may electronically copy or print hard-copy portions of this website only for non-commercial, personal use provided that the materials are not modified and all copyright or proprietary notices are retained. 5 Star Storage name, logo, and the “The Easiest Move You’ll Ever make!” tagline shown on this website are trademarks of 5 Star Storage and Proptech, Inc. They may not be copied, reproduced, or used in whole or in part, without the prior express written consent of 5 Star Storage. 

Changes to This Online Privacy Policy? 

SSA reserves the right, at its sole discretion, to change, modify, add or remove portions of this Online Privacy Policy at any time. Accordingly, 5 Star Storage recommends that you revisit this Online Privacy Policy from time to time to ensure that you are aware of the current privacy practices. Your continued use of the Web site following any changes signifies your acceptance of these changes. 


If you have any questions regarding this Privacy Policy please contact us. 

  1. Use our Contact Us page to reach us via Email and tell us your comments. 
  2. Call 5 Star Storage Headquarters at 858-755-5550 for customer service.